Last Updated: June 2026

At StarSoft, we strive to provide high-quality digital products and excellent customer service. Please read our Refund Policy carefully before making a purchase.

Digital Products

Due to the nature of digital products, all sales are generally considered final once the product has been delivered or access has been provided.

Digital products cannot be returned in the same manner as physical goods, and therefore refunds may not be available after delivery.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• You were charged multiple times for the same order.
• You did not receive your purchased product due to a verified delivery issue.
• The product delivered differs significantly from the product purchased.
• A technical issue prevents access to the purchased product and our support team is unable to resolve the issue.

All refund requests are reviewed individually.

Non-Refundable Situations

Refunds will generally not be issued for:

• Change of mind after purchase.
• Accidental purchases.
• Failure to read product descriptions or requirements.
• Compatibility issues not stated in the product listing.
• User errors during installation or setup.
• Violations of our Terms of Service.
• Products that have already been successfully delivered and accessed.

Refund Request Process

To request a refund, please contact our support team and provide:

• Order number
• Purchase email address
• Description of the issue
• Any supporting screenshots or information

Our team will review your request and respond as soon as possible.

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider and financial institution.

Processing times may vary based on the payment method used.

Chargebacks

If you experience an issue with your order, we encourage you to contact our support team before initiating a chargeback.

Unauthorized or fraudulent chargebacks may result in account restrictions and suspension of access to our services.

Product Support

Many issues can be resolved through customer support without requiring a refund. We are committed to helping customers resolve technical or account-related concerns whenever possible.

Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.